Refund policy


30-Day Return Policy



We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


To be eligible for a return, your item must be in the same condition that you received it — unused, unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.


To start a return, you can contact us at projectgdesign13@gmail.com.

Please note that returns must be sent to the following address:


 


If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


You can always contact us for any return-related questions at projectgdesign13@gmail.com.





Damages and Issues



Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right as quickly as possible.





Exceptions / Non-Returnable Items



Certain types of items cannot be returned, including:


  • Perishable goods (such as food, flowers, or plants)
  • Custom products (such as special orders or personalized items)
  • Personal care goods (such as beauty products)
  • Hazardous materials, flammable liquids, or gases



Please contact us if you have any questions or concerns about your specific item.


Unfortunately, we do not accept returns on sale items or gift cards.





Exchanges



The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.





14-Day European Union Cooling-Off Period



Notwithstanding the above, if your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.


As stated above, the item must be in the same condition in which you received it — unused, unworn, with tags, and in its original packaging. You will also need proof of purchase.





Refunds



We will notify you once we’ve received and inspected your return and let you know whether the refund was approved or not.


If approved, you will be automatically refunded using your original payment method within 10 business days.


Please remember that it may take additional time for your bank or credit card company to process and post the refund.


If more than 15 business days have passed since we approved your return, please contact us at projectgdesign13@gmail.com.