Shipping policy
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been shipped, you will receive a confirmation email with tracking information.
Please note that during high-demand periods, processing times may be slightly extended.
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Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location.
Estimated delivery times:
• Romania: 2–5 business days
• European Union: 5–10 business days
• International: 7–15 business days
Delivery times are estimates and may vary due to customs, carrier delays, or peak seasons.
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Free Shipping
We may offer free shipping promotions from time to time. When available, this will be clearly displayed at checkout.
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Order Tracking
Once your order has shipped, you will receive a tracking number via email.
You can use this tracking number to monitor your shipment’s progress.
If you do not receive tracking information within 5 business days, please contact us at projectgdesign13@gmail.com.
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Customs, Duties & Taxes
For international orders, customs fees, import duties, and taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.
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Delayed or Lost Packages
We are not responsible for delays caused by the shipping carrier or customs clearance processes.
If your package appears lost or significantly delayed, please contact us at projectgdesign13@gmail.com, and we will assist you in resolving the issue.
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Incorrect Shipping Information
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately before the order is dispatched.